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Privacy Policy

1. Introduction

BookEPC is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

BookEPC provides Energy Performance Certificate (EPC) services for domestic and commercial properties across the United Kingdom.

For the purposes of data protection legislation, BookEPC acts as the data controller of your personal information.

If you have any questions about this policy or how we handle your data, please contact us using the details at the end of this document.

3. Information We Collect

We may collect and process the following types of personal information:

Information You Provide

When you book a service or contact us, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Property address

  • Billing information

  • Any additional information relevant to your EPC booking

Information Collected Automatically

When you visit our website, certain technical data may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and usage data

4. How We Use Your Information

We use your information for the following purposes:

  • To arrange and carry out EPC assessments

  • To process bookings and payments

  • To communicate with you about appointments or enquiries

  • To lodge EPC certificates on the official national EPC register

  • To improve our website and services

  • To comply with legal and regulatory requirements

We will only use your personal data where permitted by law.

5. Legal Basis for Processing

Under UK data protection laws, we process your personal data based on:

  • Contractual necessity – to deliver the EPC services you have requested

  • Legal obligations – to comply with EPC registration requirements

  • Legitimate interests – to operate and improve our business

  • Consent – where required for marketing communications

6. Sharing Your Information

We may share your information with trusted third parties where necessary to deliver our services, including:

  • Government EPC lodgement systems

  • Accreditation bodies

  • Payment processors

  • IT and website service providers

We ensure all third parties respect the security of your personal data and comply with data protection laws.

We will never sell your personal data to third parties.

7. Data Security

BookEPC takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Despite our efforts, no internet-based service can be completely secure, so we encourage users to take their own precautions when sharing information online.

8. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

Where possible, personal data that is no longer required will be securely deleted or anonymised.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data where appropriate

  • Object to or restrict certain types of processing

  • Request transfer of your data to another provider

  • Withdraw consent where processing is based on consent

Requests can be made using the contact details below.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on our website.

At BookEPC, accessible from https://www.bookepc.co.uk/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by BookEPC and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in BookEPC. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

BookEPC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of BookEPC.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on BookEPC, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that BookEPC has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

BookEPC’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

BookEPC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.